Fifteen Twelve Policies
We are so excited that you’re looking to book an appointment with us or that you’ve already booked one with us! We can’t wait to meet you or see you again.
In order to provide you with the best possible treatments and ensure our staff are ready to greet you with the appropriate level of notice and time set aside for your services, we ask that you kindly review this page carefully in conjunction with our Cancellation Policy below.
Pricing and Fees
The prices for individual services can be found on our Booking Platform. If you need more help understanding the price of a particular service, please contact us or book in for your free consultation today. A credit card is required on file for all beauty services.
Booking Appointments
Our Booking Platform and Changes to Appointments or Client Profiles
We have an easy-to-use booking platform that we are super proud of. It that allows you to choose from our roster of services and manage your appointments with ease.
A valid credit card entry is required to secure all bookings in our secure and private Booking Platform. Your credit card will not be charged when you book the appointment.
Our Booking Platform allows you to log in to schedule your appointment with our Top Toronto Cosmetic Nurse Injector and manage your appointments. It creates a profile of who you are and what services you have had in the past with us, and we also make that information accessible to you. You can schedule your appointment, cancel your appointment and even reschedule it all on one platform! You can review your past visits and update your contact information, such as your phone number, e-mail and secure and privately stored credit card information, all of which are also required when booking your appointments with us.
Consultations
All of our appointments start with a complimentary consultation before your service. We do our best to be very transparent during our consultations as to what is achievable in one session or in multiple sessions.
At Fifteen Twelve Beauty we also offer complimentary consultations prior to booking your first appointment. You can even do your consultation virtually from the comfort of your own home.
Be realistic with your expectations and we will do our best to help you manage your expectations too by giving our best opinion on what is achievable for you.
If, during the consultation, we find that your prior history makes your service less straight forward, we will discuss that with you and first try and come up with a solution and treatment plan. If it is not possible to meet your expectations, we may refuse services and cancel the appointment in your best interest. We only want what is best for you and we will never provide you with a service that is risky.
If you would like us to conduct a full stand-alone assessment before your appointment, free of charge, please contact us.
Choose Correct Services When Booking Online
Please ensure you book the correct service. Each service will have a different time allocation so if the service selected is not the accurate service, we may not be able to provide the correct services due to time constraints or other issues unique to you. If you need help in identifying which service would best fit your needs, please contact us to speak to front desk about their recommendation, or to book a complimentary consultation if we can’t determine the correct service by phone.
Follow-ups and Adjustments
Nurse Emily will make recommendations for aftercare, which should be closely followed, in order to achieve optimal results. We book all patients for a follow-up appointment two weeks after their treatment. This can be completed in person or virtually. In person follow-ups are recommended so that your results an be assessed, and small adjustments can be made if necessary. There is a small window of time where adjustments can be made to dermal filler and neuromodulator services without compromising the quality of the work.
- We do not issue refunds on our services.
Before Your Appointment
Intake Forms
Your intake forms must be completed prior to the start of your appointment. These forms are very important as give our Cosmetic Nurse Injector a brief health history as well as consent to perform the requested treatments. Health forms are kept completely confidential and can only be viewed by our Nurse Injector, as our Booking Platform is HIPAA compliant. Intake forms are automatically sent to you via email when you book your appointment. You may also log into your profile to finish completing your forms at a later date. If for some reason you are unable to fill them out prior to the date of your appointment, please arrive at least 15 minutes early so that you can fill out your confidential forms in person.
Text Message Confirmations
2 days prior to your appointment, we will send you an email to confirm your appointment. 24 hours prior to your appointment, a text message will be sent as a reminder. Please confirm your appointment, or if you must cancel, choose the option to cancel.
If you do not wish to be contacted by text message, you may update your preferences on our Booking Platform to receive your confirmation only by email. Please ensure your contact details are correct and up to date. If we cannot contact you to confirm your appointment, your appointment may unfortunately be cancelled, in which cancellation fees will apply.
Arriving For Your Appointment
Wellness Considerations and Policies
Please pay close attention to the following policies for your safety, the safety of other clients, and our staff:
- If you are exhibiting symptoms of a cold sore and are booked in for a treatment which involves the mouth, please give us as much notice as possible as some treatments may not be performed while cold sores are present.
- Please do not enter our salon if you or anyone you have been in contact with in the last 7 days exhibits cold symptoms, sore throat, or general unwellness.
- Please do not enter the salon if you or anyone you have been in contact with in the last 7 days has tested positive for COVID-19.
- Hand-sanitizing stations are located throughout the salon.
Late Arrival Policy
Please try not to be late or if you are running late, please contact us to let us know as soon as possible – we will do what we can to accommodate the services you booked, but keep in mind that we may have to reschedule your appointment or may not have time to complete the entirety of your service. Late arrivals can result in reduced service time or a cancelled appointment, and it will very likely cause you stress and anxiety and impact the schedule for the rest of the day.
If you are 15 minutes late or more, for your scheduled appointment, we will not be able to guarantee that you will receive the full services scheduled and it may result in your appointment being cancelled or altered.
Our policy for “no shows” is a fee of $50 for the first missed appointment. Further missed appointments may incur a fee equal to 50% of the service booked. We will then make a note of the no show, and if it is repeated, the Booking Platform may prevent you from booking appointments online in the future.
After Your Appointment
Aftercare
Our Cosmetic Nurse Injector will make recommendations about the aftercare for your treatment. Aftercare instructions for the particular services you received can also be found on your receipt email.
Please follow all aftercare instructions carefully as to avoid any unwanted results.
Cancellation Policy
Cancellations & Rescheduling Requests:
It is always best to contact us as soon as you know you have to either reschedule your appointment or cancel it.
A valid credit card is needed to secure all bookings in our secure and private Booking Platform. Our booking platform will not secure your appointment without a credit card entry, but your credit card will not be charged at the time of the booking. Charges will be incurred if you cancel your appointment without sufficient notice as noted below.
We will only charge a fee if you do not cancel your appointment in accordance with our Cancellation Policy.
In the event that you have to cancel or reschedule an appointment, we require a minimum 24 hours notice. Please advise us at least 24 hours prior to the commencement of your treatment to avoid cancellation charges noted below. By providing your credit card info, you are authorizing Fifteen Twelve Beauty for the charges noted below.
The following charges will be applied to the credit card on file in the event that our cancellation policy is not met:
| 24 hrs or more notice: | Service will be cancelled free of charge. |
| Less than 24 hrs notice: | $50 fee charged |
| Failure to show: | $50 fee charged for the first “no-show”; a fee of up to 50% of the service booked for consequent “no-shows”. We reserve the right to decline booking future appointments. |
| 24 hrs or more notice: |
| Service will be cancelled free of charge. |
| Less than 24 hrs notice: |
| $50 fee charged |
| Failure to show: |
| $50 fee charged for the first “no-show”; a fee of up to 50% of the service booked for consequent “no-shows”. We reserve the right to decline booking future appointments. “No-shows” and same day cancellations are included under this policy.
|
General
Additional Guests
We ask that you do not bring any guests to your appointment. If their name is not in our schedule, they will not be permitted entry into the clinic.
Children
We also ask that you do not bring any children to your appointment. Children are not allowed within the clinic due to safety concerns and may not be left unattended within the premises while their parent or guardian is attending a private appointment.
Valuables
Fifteen Twelve is not responsible for any damages including stains and lost or stolen items during your visit with us. If you wish to protect your clothing during your service, we recommend you request a robe from our Cosmetic Nurse Injector.
Zero Tolerance
We have a zero-tolerance policy for non-inclusive behaviour, rude and inappropriate conduct, in conversation or towards our staff or any other individual in our space, which includes but is not limited to racism, homophobia, transphobia, misogyny, xenophobia, or ableism. If we identify any of these behaviours in our clinic, we will ask you to stop and/or ask you to leave the premises immediately.
